These Terms of Service govern your access to and use of the online store operated by Oakmyden (hereinafter referred to as “we”). By accessing our website or placing an order, you agree to be bound by the terms outlined below.
These Terms of Service apply to all users who access, browse, or make purchases through our online store. They govern website use, account management, orders, payments, delivery, returns, and related services. If you do not agree with these terms, you should discontinue use of the website.
Users may be required to provide accurate and complete information when placing orders or contacting customer support.
You are responsible for maintaining the confidentiality of any account-related information and for all activities conducted through your account.
We are responsible for maintaining the normal operation, security, and accessibility of the website but do not guarantee uninterrupted or error-free service.
All product descriptions, images, and prices are provided for informational purposes and may be updated from time to time.
Product availability is subject to inventory status. We reserve the right to limit quantities or discontinue products without prior notice.
Prices displayed at checkout are final and include applicable taxes unless otherwise stated. We reserve the right to correct pricing or description errors.
An order is considered confirmed only after successful payment authorization.
We accept payments via supported payment cards as displayed at checkout.
We reserve the right to refuse or cancel orders in cases of payment issues, suspected misuse, or operational constraints.
Our shipping process follows a clear and structured workflow:
Orders are processed within 1–3 business days.
Once dispatched, delivery typically takes 5–10 business days.
Shipping is available within the United Kingdom only.
For full details, please refer to our Shipping Policy
Order cancellations are handled as follows:
Cancellation requests must be submitted before the order is shipped.
Approved cancellations are processed within 1–3 business days.
Orders already shipped cannot be canceled and must follow the return process.
Full details are available in our Order Cancellation Policy
Our return and refund process includes:
A 30-day return and exchange period from the date of receipt.
Returned items must meet the stated return conditions.
Approved refunds are processed within 1–3 business days after inspection.
For complete information, please review our Return, exchange and refund policy
Any disputes arising from the use of our website or services shall be handled in accordance with applicable standards. We follow United Kingdom requirements, including GDPR-related data protection obligations. We reserve the right to update these terms and will notify users of relevant changes.
We respect user privacy and handle personal information responsibly. Personal data is collected and processed only for legitimate purposes such as order fulfillment and customer support. For more details, please refer to our Privacy Policy.
All content on this website, including text, images, graphics, logos, and layout, is protected intellectual property. Unauthorized reproduction, distribution, or use of website content is not permitted.
To the maximum extent permitted, we are not responsible for indirect or consequential losses resulting from:
Website interruptions or technical issues
Delays caused by logistics providers or external factors
Improper use of the website or services
We reserve the right to revise or update these Terms of Service at any time. Updates will take effect upon publication on the website. Continued use of the website constitutes acceptance of the revised terms.
If you have any questions regarding these Terms of Service, please contact us during service hours.
Contact Address:
APT BLK 569B CHAMPIONS WAY #10-364, SINGAPORE 732569
Customer Service Phone:
+65 (919) 25160
Customer Service Email:
complaint@oakmyden.com
Online Service Hours:
Monday to Friday, 09:00–12:00 and 14:00–17:00 (Central European Time, CET)
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