This Return, Exchange, and Refund Policy applies to purchases made through Oakmyden (hereinafter referred to as “we”) and is designed to provide clear guidance on eligibility, procedures, and timelines related to returns, exchanges, and refunds for our online store.
Returns and exchanges are accepted within 30 days from the date of successful delivery (the date the order is marked as received). Requests submitted after this period may not be approved.
To be eligible for a return or exchange, the following conditions must be met:
The item must be unused, unwashed, and in its original condition.
The item must include all original packaging, accessories, and labels.
Proof of purchase is required.
Items that show signs of damage, wear, alteration, or improper use may not be accepted.
Certain items may be non-returnable or non-exchangeable due to hygiene or product-specific reasons.
To initiate a return, please follow these steps:
Contact our customer service team to request a return authorization within the valid return period.
After approval, prepare the item for return using the original or equivalent protective packaging.
Attach the provided return label and send the package back according to the instructions given.
Please note: Returned items must remain intact and in good condition. If the item is damaged or shows signs of use, the return request may be rejected. For your convenience, a return label is included in the package.
If you wish to exchange an item:
Contact customer service within 30 days of receipt to submit an exchange request.
Once the request is approved, return the original item following the return process described above.
After the returned item is received and inspected, the replacement item will be arranged, subject to availability.
If the requested replacement is unavailable, an alternative solution or refund may be offered.
After a returned item has been received and inspected, eligible refunds will be processed as follows:
Refund Method: Refunds will be issued within 1–3 business days to the original payment card used at checkout, including Visa, MasterCard, Discover, Diners Club, and JCB.
Refund Timing: The time required for the refunded amount to appear in your account may vary depending on the processing efficiency of the card-issuing institution.
Shipping-related charges, where applicable, are not refundable unless the return is due to an error on our part.
Refunds and exchanges are subject to inspection and approval.
We reserve the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.
Processing times may vary during peak periods.
If you have any questions regarding returns, exchanges, or refunds, please contact us using the information below during our service hours.
Contact Address:
APT BLK 569B CHAMPIONS WAY #10-364, SINGAPORE 732569
Customer Service Phone:
+65 (919) 25160
Customer Service Email:
complaint@oakmyden.com
Online Service Hours:
Monday to Friday, 09:00–12:00 and 14:00–17:00 (Central European Time, CET)
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