FAQ

1. How do I place an order?

You can place an order directly through our online store by selecting your desired products, adding them to the cart, and completing checkout with a supported payment method.

2. Which payment methods are accepted?

We accept the following payment methods:

• Visa

• MasterCard

• Discover

• Diners Club

• JCB

All payments are processed securely at checkout.

3. Do you charge shipping fees?

No. All orders placed on our website are shipped with free delivery.

4. Where do you deliver?

We currently deliver within the United Kingdom only, including England, Scotland, Wales, Northern Ireland, Isle of Wight, and Isle of Man. Delivery outside the United Kingdom is not supported at this time.

5. How long does order processing take?

Orders are processed within 1–3 business days after confirmation. Processing time includes order verification and preparation before shipment.

6. How long does delivery take?

After dispatch, the estimated delivery time is 5–10 business days. Actual delivery times may vary depending on location and logistics conditions.

7. Can I cancel my order?

Orders can be canceled before they are processed or shipped. Once an order has been dispatched, cancellation is no longer possible, and the return process will apply instead.

8. What is your return and exchange period?

Returns and exchanges are accepted within 30 days from the date of receipt, provided the item meets the return conditions.

9. What are the conditions for returns?

Returned items must be unused, undamaged, and in their original packaging. Items showing signs of use or damage may not be accepted.

10. How long does it take to receive a refund?

Approved refunds are processed within 1–3 business days after inspection. The time for funds to appear in your account depends on your card-issuing institution.

11. How can I track my order?

If tracking is available, tracking details will be provided once your order has been shipped.

12. How can I contact customer service?

You may contact our customer service team using the information below during service hours.