This Shipping Policy applies to purchases made through Oakmyden (hereinafter referred to as “we”) and is intended to clearly explain delivery scope, order processing, shipping timelines, and customer support information for our online store.
We currently provide delivery within the United Kingdom only. Orders can be shipped to the following areas:
England
Scotland
Wales
Northern Ireland
Isle of Wight
Isle of Man
Certain remote or offshore locations within the United Kingdom may require additional transit time. Delivery services to destinations outside the United Kingdom are not available at this time.
Shipping Fees: All orders placed on our website are shipped free of charge. There are no additional delivery fees.
VAT: Product prices displayed on the website include applicable Value Added Tax (VAT), unless otherwise indicated during checkout.
Our operating hours are 09:00–17:00 (Central European Time, CET), Monday to Friday.
Orders placed before 17:00 CET will begin processing on the same business day.
Orders placed after 17:00 CET will be processed starting from the next business day.
Orders placed on weekends or non-working days will be processed on the next available business day.
After an order is successfully placed and confirmed, it will be prepared for shipment within 1–3 business days. This processing period includes order verification, packing, and handover to the logistics provider, but excludes transit time.
Once the order has been dispatched, the estimated delivery timeframe is 5–10 business days. Actual delivery times may vary depending on destination, carrier operations, weather conditions, or other external factors.
To ensure reliable and efficient delivery, we cooperate with established logistics providers, including:
DHL
Evri
DPD UK
FedEx
UPS
The carrier selected for each order may vary depending on delivery location and operational requirements.
Tracking details will be provided once the order has been shipped, where available. Delivery times are estimates and cannot be guaranteed. We are not responsible for delays caused by circumstances beyond our reasonable control.
If you have any questions regarding this Shipping Policy, order processing, or delivery status, please contact us using the details below during our service hours.
Contact Address:
APT BLK 569B CHAMPIONS WAY #10-364, SINGAPORE 732569
Customer Service Phone:
+65 (919) 25160
Customer Service Email:
complaint@oakmyden.com
Online Service Hours:
Monday to Friday, 09:00–12:00 and 14:00–17:00 (Central European Time, CET)
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